Shipping policy
SHIPPING POLICY
Last updated: August 5th, 2026
Everything ships from Toronto, Ontario. Here's what to expect after you place an order.
THE SHORT VERSION
- Orders are packed and shipped within 1–2 business days.
- Shipping rates are calculated live at checkout based on your address and package weight.
- Free standard shipping on Canadian orders over $200 CAD.
- Every order ships with tracking.
- US customers: duties and taxes are due on delivery, on all orders. Please read the customs section below before you order.
WHERE WE SHIP
We ship across Canada and to the United States.
We don't currently ship anywhere else. If you're outside Canada and the US and you'd like something from us, email riqueza.cultura@gmail.com and we'll see what we can do.
We ship to residential and business street addresses. Some of our carriers can't deliver to PO boxes, so please give us a street address whenever possible to avoid delays.
PROCESSING TIME
Orders are processed and handed to the carrier within 1–2 business days of payment.
Business days are Monday to Friday, excluding Ontario statutory holidays. Orders placed on a weekend or holiday begin processing the next business day.
Processing time is separate from transit time. Total delivery time is processing time plus the carrier's transit time.
During launches, sales, and the December holiday period, processing can take a little longer. We'll post a notice on the site when that's the case.
SHIPPING RATES
Shipping is calculated live at checkout. Enter your address in the cart and you'll see the exact cost, based on the carrier, your destination, and the weight and dimensions of your order, before you pay.
Free standard shipping applies to orders over $200 CAD shipped within Canada, before taxes and after any discounts. Expedited and express upgrades are available at checkout at your cost.
DELIVERY ESTIMATES
Once your order leaves us:
Within Canada
- Standard: [2–8] business days
- Expedited: [1–3] business days
To the United States
- Standard: [5–12] business days
- Expedited: [2–5] business days
Remote and northern destinations can take longer. All timeframes are estimates provided by the carrier, not guarantees. We can't control carrier delays, weather, customs processing, or other disruptions once a package is in transit.
TRACKING
Every order ships with tracking. You'll get a shipping confirmation email with your tracking number as soon as your parcel is scanned by the carrier.
Tracking can take 24–48 hours to show movement after you receive the email. If it hasn't updated after two business days, email us and we'll look into it.
UNITED STATES ORDERS: DUTIES, TAXES AND CUSTOMS
Please read this before ordering. It affects what you pay.
Our prices do not include US duties, taxes, or customs brokerage fees. You are the importer of record, and any charges assessed by US Customs and Border Protection or the carrier are your responsibility and are payable on delivery.
Duties now apply to all shipments, regardless of order value. The United States suspended its $800 duty-free de minimis exemption on August 29, 2025, and US Customs codified that suspension into regulation on June 24, 2026. Low-value parcels that used to cross the border duty-free no longer do. If you have ordered from Canadian stores in the past and paid nothing at the border, that is no longer how it works, and it is not something we control or can waive.
Your carrier will typically collect duties, applicable taxes, and a brokerage or disbursement fee before or at delivery. These fees are set by the carrier and the US government, not by us, and we do not receive any part of them.
Refused shipments. If you refuse a delivery or decline to pay duties, the parcel is returned to us or, in some cases, destroyed by the carrier. Returned parcels are refunded under our Refund Policy less original shipping costs and any duties, return freight, or fees we're charged. Abandoned or destroyed parcels can't be refunded. If you're unsure about the cost, contact your carrier for an estimate before you order.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We ship to the address exactly as you enter it.
If you notice a mistake, email riqueza.cultura@gmail.com immediately with your order number. We can usually correct an address within the 1–2 day processing window, but once a parcel is with the carrier we can't change it.
We aren't responsible for orders delivered to an incorrect or incomplete address supplied by you. Carriers may also charge an address correction fee, which we'll pass on to you.
UNDELIVERED AND RETURNED PACKAGES
If a parcel comes back to us as undeliverable, unclaimed, or refused, we'll email you. You can choose to have it reshipped at your cost, or refunded under our Refund Policy less original shipping costs and any fees the carrier charged us.
LOST, STOLEN OR DELAYED PACKAGES
If tracking shows your order as delivered but you don't have it, please check with your household, neighbours, and building or mail room first, then contact us within 7 days of the delivery scan. We'll open a claim with the carrier and work with you to resolve it.
If tracking stops updating for more than 7 business days, email us and we'll start a trace with the carrier. Carrier investigations can take up to 10 business days to resolve, and we'll keep you posted throughout.
We can't be held responsible for theft after a confirmed delivery, but we will always help you file a claim, and we'll do our best to make it right.
DAMAGED IN TRANSIT
If your order arrives damaged, email riqueza.cultura@gmail.com within 7 days of delivery with your order number and photos of both the item and the shipping box. We'll send a replacement or issue a full refund, including shipping, and we'll cover the cost of returning the item. Please keep the original packaging until the claim is resolved, as the carrier may need to inspect it.
SPLIT SHIPMENTS
Occasionally we'll ship an order in more than one parcel, at no extra cost to you. If that happens you'll receive separate tracking numbers, and the parcels may arrive on different days.
ORDER CHANGES AND CANCELLATIONS
Because we ship quickly, the window to change or cancel an order is short. Email us as soon as possible with your order number and we'll do everything we can before the parcel is picked up. Once it's with the carrier, it falls under our Refund Policy instead.
RELATED POLICIES
Returns, refunds and exchanges are covered by our Refund Policy . Your broader rights and ours are set out in our Terms of Service.
QUESTIONS
Email riqueza.cultura@gmail.com or call +1-647-906-8085. We're happy to help before or after you order.
Orkidea
22-85 E Liberty St, Toronto, ON M6K 3R4, Canada